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Политика за резервации

Pricing and Payment

Използването на уебсайта FlatAway се предоставя безплатно.

In order to make a Reservation, you will be required to pay a Reservation Fee, as detailed in the relevant Listing (the “Reservation Fee”). The fee will be equal to the average nightly rate at which the Listing is advertised during the period you selected plus a one time cleaning fee.

Вашата резервация се приема незабавно, след като плащането на таксата за резервация бъде потвърдено от нашия доставчик на плащания Stripe. Ако плащането бъде обработено успешно, ще видите страница за успех с кода за потвърждение на вашата резервация. Допълнителни инструкции ще бъдат изпратени на имейл адреса, който сте посочили по време на процеса на резервация, в рамките на 24 часа след потвърждаване на плащането.

Паричните плащания не се приемат при никакви обстоятелства.

Ако резервацията бъде удължена, ще получите допълнителни инструкции за плащане.

Ние действаме като агент за събиране на плащания за собственика на дома, с единствената цел да улесним плащането на таксата за резервация от вас на собственика на дома.

All amounts (including Reservation Fees) stated or referred to in the Terms of Use are listed in the Listings in Euro (EUR) and are inclusive of tourist taxes and VAT in cases where these are applicable.

We accept the following types of payments:

– Online payment with credit or debit card via FlatAway, facilitated by Stripe.
– Online payment via a virtual POS terminal, facilitated by MyPOS.

– Bank transfer (for reservations longer than 1 month)

Паричните плащания не се приемат при никакви обстоятелства.

Политика за анулиране и възстановяване на средства

Ако анулирате резервация, следните суми от таксата за резервация ще Ви бъдат възстановени:

    • If you cancel your reservation thirty (30) days or more prior to the first day of your stay, you will receive full refund of the Reservation Fee, with exception of any transaction cost Flat Away have done
    • if you cancel your reservation between thirty (30) days and 2 weeks before the first day of your stay, you will receive a refund of 50% of the Reservation Fee;
    • if you cancel your reservation fourteen (14) days or less before the first day of your stay, you will not receive any refund of the Reservation Fee;
    • if you cancel your reservation during the period of your stay (for example, if you want to check out before the agreed check-out date),  you will not receive any refund of the Reservation Fee;

Ако напуснете три (3) или повече часа след времето за напускане, както ви е съобщено при потвърждението на резервацията, ще бъдете таксувани за една (1) допълнителна нощ за късно напускане, както ви е било съобщено на имейл за потвърждение на резервацията. Тази допълнителна такса ще бъде изчислена на същата дневна тарифа като вашата такса за резервация.

If the Host cancels your Reservation, you will receive a full refund of the Reservation Fee and, at your request, we will assist with relocation options.

Children under the age of 3 can stay free of charge at our properties, when sharing a bed with at least one paying adult. Portable beds are not offered at any of our properties, however you may request a baby crib which will be provided for an additional fee. Please note that you are responsible for bringing linen and towels for the baby crib. Baby chairs and other baby amenities are not available.

Guests with impaired mobility
Properties where special facilities are possible, will be noted in the description of each listing. For any special requirements, you can use the “Reseravtion Inquiry” field on the Website or you can contact us via email or phone.

Домашни любимци
A limited number of our properties are pet friendly. This will be indicated in the description of each property. If you are travelling with a pet, please make sure to inform us at the time of your reservation (in the Notes section of the payment form).

Car parking
Properties where car parking is available will be noted in the description field of each listing. However, if parking facilities are not included in the listing, we can suggest external parking facilities in the area. Please note external parking options will not be included in the Reservation Fee. For more information on the parking availability options and pricing, you can contact the Host, send us an email reservations@flataway.eu  or use the “Direct Inquiry” field on the Flat Away website.

Please note that all our properties are nonsmoking. In case guests do smoke in the properties, a fine of €150, will be charged.

Arrival and departure
Properties are guaranteed from 3pm on the day of arrival. Rooms must be vacated by 12 noon on the day of departure. Late check-out until 2pm and early check-in from 1pm may be possible, depending on availability, at no additional charge.

Complaints or comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our properties should be made in the first instance to the Host of the property or via email to reservations@flataway.bg at the time of your stay so that we can resolve it immediately.